Frequently Asked Questions

Do you ship worldwide?

Yes! I ship everywhere!

How much will I pay for shipping?

Nothing, if you choose. I offer standard free shipping on every order. Orders destined for the Canada and the US include tracking, orders destined for locations outside of Canada and the US are shipped Small Packet International Air -- this service does not include tracking. Unfortunately tracked shipping on international deliveries is too costly for me to offer it for free at the moment, however, you can upgrade to tracked and/or quicker shipping options at additional cost.

How long will it take to receive my order?

I usually complete your order within 3 to 10 days -- it depends on how busy I am and how complicated the magic is to make. Canada Post delivery standards to most locations are approximately 10 days, however, often international shipments are held in customs. Please allow 2 to 4 weeks to receive your order in Canada, 2 to 8 weeks in the US, and 4 to 12 weeks internationally.

Do you offer discounts?

Yes, sign up for an Uncorked membership and I'll send you a code for 30% off.

Do you take custom orders?

Absolutely, I love to create custom magic. Contact me to let me know what you're looking for.

How will my magic be packaged?

Jewelry is packaged in either a jewelry box tied with colored ribbon, or packaged in an organza bag, ready for gifting. Packaging is specified on the listing. Suncatchers are packaged in a handmade box and tied with colored ribbon.

I ship most items in a recyclable poly bubble mailer to keep everything protected from damage and from rain & snow.

To save on paper waste, I do not include a printed copy of the invoice with your order, unless you request it prior to shipping. Your invoice will be emailed to you.

How do I take care of my piece of magic?

Keep your jewelry dry; take it off before showering or sleeping. Use only a soft cloth to clean your jewelry - avoid immersing it in water or cleaning solution.

Some gemstones are dyed - the dye may run if exposed to water. Some stones may fade with prolonged sun exposure. Raw copper and sterling silver will oxidize, turning a darker colour. Many people find this adds to the beauty of the piece. Metal may be restored to its original shiny appearance with a commercial copper or silver polish. Take care to apply any such agent to the metal only, as these solutions may damage gemstones and crystals.

Most alloys and other metals will tarnish eventually. Sometimes polish can be used to brighten them - use with caution.

Do you offer a warranty?

Accidents happen. I want you to treasure your piece of magic for a lifetime. That’s why I offer Uncorked members a lifetime hassle-free warranty. If you sign up for an Uncorked membership at https://bit.ly/uncorkmagic. 

If your piece needs repair, message me with a photo of the issue. I will send you the address to ship your item for repair. You are responsible for the shipping charge to me, however, I will cover the cost of shipping back to you.

NOTE: it may not be possible to exactly re-create an item, depending on design and availability of materials. In that case, I may need to change the design or materials used, or replace the item with another of equal value.

What necklace length should I choose?

I finish most necklaces myself, so they can be customized to a length of your choosing. If length options are not offered for a listing, and you would like a different length chain than specified in the listing, please contact me to let me know.

The choice of length will depend largely on the preference and size of the person wearing the it.

Standard women's sizing:
14" to 16" chains will fit like a choker.
16" to 18" chain will fall between the lower neck and bust line.
20" to 24" chains will fall around the bust line.
24" to 30" chains will fall around the breast bone.
>30" will fall to the stomach.

Plus sizes:
Choose a necklace one "size" bigger for the same fit. E.g. an 18" necklace will fit like a 16" necklace on most plus size women.

Men:
Lengths typically start at 18", which will fit slightly longer than choker length.

Children:
Age 3 - 7: 14"
Age 7 - 13: 16"
13 and older: 18"